Our Enquiry Management team triage and respond to hundreds of enquiries daily from a variety of stakeholders. The Enquiry Management team are a recent addition to the Student Recruitment and Admissions group, having launched in July 2020. We form an essential part of the prospective student journey, answering enquiries from prospective students and related stakeholders from the pre-application stage, up until they matriculate as students of the University.We manage a bespoke Enquiry Management system which we use to respond to queries from prospective students. We also assist and train other University teams in the use of the system. Where we lack the specialist knowledge to respond to enquiries, we pass these to the teams with the relevant expertise.We are a very collaborative team and thoroughly enjoy working with a variety of stakeholders in SRA and across the University.The team consists of: NameRoleEmail Jenny ThackerHead of Enquiry Managementjenny.thacker@ed.ac.ukSam FarmerEnquiry Management Operations Managersam.farmer@ed.ac.ukAlice WassellEnquiry Management Team Leadalice.wassell@ed.ac.ukTim SpenceEnquiry Management Team Leadtim.spence@ed.ac.ukChloé CampbellSenior Enquiry Management Assistantchloe.campbell@ed.ac.ukKenny IrvineSenior Enquiry Management Assistantkenny.irvine@ed.ac.ukThomas BauchopEnquiry Management Assistantthomas.bauchop@ed.ac.ukLyall HughesEnquiry Management Assistantlyall.hughes@ed.ac.ukFraser BathgateEnquiry Management Assistantfraser.bathgate@ed.ac.ukJack McDonaldEnquiry Management Assistantjack.mcdonald@ed.ac.ukAmy McGillivrayEnquiry Management Assistantamy.mcgillivray@ed.ac.ukKristina GirietyteEnquiry Management Assistantkristina.girietyte@ed.ac.ukRuby SiaudinyteEnquiry Management Assistantruby.siaudinyte@ed.ac.ukFiona OmandEnquiry Management Assistantfiona.omand@ed.ac.ukEllie WhiteheadEnquiry Management Assistantewhitehe@ed.ac.ukCassandra Santiago-AmzallagEnquiry Management Assistantcsantiag@ed.ac.uk This article was published on 2024-07-22
